There is no minimum order value. More information about shipping can be found here.

Absolutely, simply enter your work address as delivery address.

Click e.g. on Masalo Shop at the top of the website, you will then see a picture of the Masalo Cuff MED. Click on the cuff or anywhere on the product and a window will pop up. Choose the right size (make sure to follow the measuring instructions), add it to your shopping cart and then go to payment. In case you experience problems or have any questions, please don't hesitate to contact us. 

You can always check the status of your order in your customer account.

We are thrilled and exited to be on the UK market and expand our business here. For now, we only ship to the United Kingdom. For international orders and shipments (incl. Republic of Ireland), please refer to our German website naosu.de. 

Unfortunately, you can't change your order once it has been placed. But you have the right to cancel it within fourteen days without stating any reasons. Just contact us via email or our contact form and we are happy to help you with the process.

We don't charge for shipping, further information can be found here. 

Your shipping tracking number will be sent to you via email as soon as your order has been dispatched. 

As soon as payment has been received, your order will be dispatched.
All orders that are placed and paid by 12 am will be dispatched the same day. 

If the package is visibly damaged from the outside, please refuse acceptance and contact us. If the package is ok, but the goods are damaged, then we are very sorry. Of course, this must not happen. Please contact us and send us photos of the damaged goods. We'll take care of it.

We accept debit or credit card as well as bank transfer. Here you can read up on all the details.

You will receive the invoice via email once your order has been shipped. A copy of the invoice can also be found in your customer.

All our payment methods are free of charge. 

We're sorry you're not happy with the article. If you have any questions regarding correct fitting (e.g. of a cuff so it can work properly), please don't hesitate to contact us - we are happy to help. You have the right to cancel your purchase within fourteen days without giving any reason.The fourteen day period of cancellation starts upon receipt of the purchase. Please contact us for assistance via email, our contact form or read the cancellation policy for further information. 

You have the right to cancel your order without giving any reason within fourteen days. Please see our cancellation policy for further information or contact us via email or our contact form.

If you wish to return your order, please contact us via email or our contact form so we can assist you.

Once we have received the returned item and it has been reviewed, the refund will be initiated immediately.

We are happy to provide you with a return label. Simply contact us via email or our contact form to initiate the process.

You have fourteen days after receipt of the package to report any faulty items. Please see our cancellation policy or contact us via email or contact form. 

An exchange of items is unfortunately not possible, as the invoice is based on the size ordered. But you can just send the item back and then order the right size. If you are unsure how to choose the right size, feel free to contact us!

You have the following possibilities of contacting us:

• Via our contact form here on the website
• Send us an email at hello@naosu.co.uk
• Call us at +44 1172 0500 88. You can reach us Monday through Friday from 9 am to 1 pm.